20% off E-Vouchers under £250 - Use Code 20FDAY at checkout to Save! - T&Cs apply

Questions about receiving orders & deliveries


I haven't received my Into The Blue E-Voucher?

E-vouchers should appear in your email inbox within 30 minutes of placing your order. If you are unable to locate your e-voucher, please check your junk and spam folders, as sometimes they are redirected here. If you are unable to locate your voucher, please contact our customer service team on 01959 578100 who can arrange for a copy to be sent.


I've lost my voucher - what can I do?

Getting a replacement voucher is not a problem if you've lost yours. Please contact us, ensuring that you can provide the full name and email address of the person who purchased, or registered the voucher. We can arrange for a free replacement voucher to be emailed straight to the registered voucher holder.

Alternatively, if you would like a replacement voucher through the post, we are happy to do this for a £2.95 postage charge. We can only locate voucher details if it is an Into The Blue voucher and you can provide us with the purchaser's name, post code and email address.


I've only received one experience box, but I ordered more!

All boxes are processed and packed separately. Even if you've placed an order for more than one gift box, these will be dispatched individually, so they could arrive at different times.


What are the delivery options for vouchers?

We have a range of delivery options to suit your needs. Simply click  here  to view the different options that are available. You will receive a free e-voucher with every order confirmation - perfect reassurance whilst you wait for your postal delivery to arrive.


My order hasn't arrived - what should I do?

If you haven't received your voucher, please check to see if you are still within the delivery time frame. If no-one is in when the order is delivered and it doesn't fit through your letterbox, a calling card will be posted through the door and this will include details of you closest local sorting office and how you can arrange to collect your gift.
If your order is outside the expected delivery time please check with your local sorting office first in the case a card wasn't left. If they do not have your order please contact us. It is also advisable to check with any neighbours who may have taken your voucher in for you.


Delivery information - When will I receive my order?

Standard delivery orders  are dispatched via Royal Mail First Class post and should arrive within 2-3 working days. Orders must be placed prior to 4pm in order to be dispatched the same day.
Next working day delivery tracked orders   by courier will only be delivered on the 'next day' if we receive your order prior to 2pm Monday to Friday. Your gift will then be delivered by 1pm the next day (excluding Sundays and Bank Holidays).
Next day delivery orders that are placed after 2pm on a Friday and up to 2pm on a Monday will be delivered by 1pm the following Tuesday.
Saturday Special Delivery by Royal Mail may also available.
E-Vouchers  should appear in your email inbox within 30 minutes of placing your order. If you can't locate your e-voucher please check your junk or spam folders as sometimes they are redirected here.
Please note that if you've ordered multiple experiences, these will each be posted separately.


Royal mail strikes!

Due to the Royal Mail strikes, delivery times may be impacted. You will receive a free e-voucher with every order confirmation - perfect reassurance whilst you wait for your postal delivery to arrive. Delays within Royal Mail are beyond our control. We do offer a tracked Week Day and Saturday delivery via APC Courier, which you can select at the basket stage. These orders need to be placed before 2pm.


I ordered an E-Voucher - can I now have it posted?

To exchange an E-Voucher for a physical voucher in the post, you can redeem your voucher for the same experience again and select postal delivery on the new order. This can be done by visiting our  exchange page  . You can type the product code of your chosen experience in the search bar in the righthand side to select the chosen experience and proceed through check out as normal.

Alternatively, you can request this over the phone by calling our Customer Services department on 01959 578100 and we can organise this for you. Please note that a postage and packaging fee of £2.95 will apply to dispatch vouchers via post.


Can I change my delivery method?

Once an order has been placed, we are unable to change the delivery method. You can download an E-Voucher from your confirmation email if you've ordered a standard voucher.


My order is being sent to the wrong address - can I change it?

If you have entered the wrong delivery address, please contact us as soon as possible either via online chat, or call our Customer Services department on 01959 578100. We are available on chat Monday to Friday 9am - 4.50pm. If your order has not yet been processed, we should be able to amend this for you. Unfortunately, once your order has been processed we won't be able to make any changes, so please try to contact us as soon as possible!