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Registering vouchers & booking my experience


Why do I have to book?

Into The Blue works with a wide range of activity suppliers to provide experience days. All bookings are made directly with them and not through Into The Blue. Customers are asked to pre-book, so the day can be be properly planned and to enable you to get the most out of your experience.


How do I actually book my activity?

Once you've received your voucher, you will need to register it via our  registration page  using your 10 digit Into The Blue voucher number and PIN. Here you'll be able to view the suppliers associated with your voucher and a list of locations if applicable. Simply contact the location/supplier of your choice, to find out their available dates and book directly with them.

The supplier will need to take your 10 digit voucher number and some personal details to secure your booking. Please wait for a confirmation from the supplier, before arranging additional travel or accommodation. Once you have booked a date, you'll be subject to that supplier's terms and conditions, so please make yourself aware of these at the time of booking.


How do I check availability once I've received my voucher?

Once you have registered your voucher, you will have access to the supplier contact details. You can then get in touch directly with the supplier to find out available dates.


My voucher isn't activating?

Please make sure you enter your full voucher number and pin code. The website is very case sensitive, so ensure you haven't typed any extra spaces and have used upper case letters where applicable. If you only have your order confirmation number, you will not be able to log in with just this, so please refer to your voucher for the full details.


Where can I find my voucher number and PIN?

Your voucher number and PIN are located in the bottom right hand corner of your voucher.


I haven't received my voucher booking details?

To find out your details, go to our  registration page  . You will need to enter your voucher number and pin. You can log in and out of the registration site as many times as you like, within the validity of your voucher, to view these details.


I can't log in to the activation site?

Please ensure you've entered the correct voucher number and PIN code as printed on your voucher. Please note that pin codes are case sensitive and we recommend checking that you haven't entered additional spaces. If you have entered either the voucher number or pin incorrectly, it is advisable to come out of the registration page and then start the process again.


My voucher number isn't recognised?

Please ensure that all characters and numbers are typed correctly without any spaces and using any capital letters. If you are still having difficulty, please ensure you have tried typing it by hand, as opposed to copying and pasting it from an e-voucher to avoid inadvertently picking up unwanted characters. If you have verified all of the above and are still having difficulty, please contact us for further assistance.


How do I activate my voucher without a UK postcode?

Non UK addresses can be used for registration, just enter the address a manually, rather than choosing a UK postcode and it generating your address automatically.


I need to contact the activity partner?

To find the contact details of the experience provider, you first have to register your voucher. Please visit our  registration page  to register, or log back into your customer portal. You will need to have access to your 10 digit voucher number and pin. Once registered, you will see all the contact details for the supplier of your chosen experience so you can contact them to get booked in.


My PIN code isn't working?

PIN codes are case sensitive, so please try again, making sure your type the PIN code exactly as shown on your voucher. It may help to come out of the portal and start again. If you are still having trouble, please contact Customer Services by email, chat or 'phone.


Do I need to choose a date or location before I buy my voucher?

There's no need to make up your mind about your preferred date or location of a particular experience before you place your order. Our vouchers are valid at all of the locations that are shown in the 'Locations' tab on the product page. You or the recipient can decide where and when to take your experience at any time before the voucher expires. Vouchers may only be redeemed with participating suppliers and at the locations listed.


Can I take the experience at a location not included on my voucher?

All of the locations that are listed on our website have been agreed by our suppliers. Unfortunately our vouchers cannot be used at locations that are not specified on our website. If new locations become available, these will be added to the product pages on our website in due course.


Do I need to pre-book a date?

Yes. All of our experiences need to be pre-booked. We always advise making your booking as far in advance as possible to avoid disappointment. Please also note that some experiences are weather dependent (e.g flying or driving), so availability can be limited during the winter months.


Can I take spectators to my experience?

Many of our experiences will allow spectators to go along and watch. Further details can be found under the 'spectator' tab on the experience page.


How do I make a booking using my generated booking code?

To start the booking process, simply register your voucher on our  registration page  using your 10 digit voucher number and PIN. You will then need to enter your details, so that you can take ownership of the voucher. Once registered, you will have access to all voucher information including booking details. Follow the online booking link if one is provided or contact the operator directly using the contact details. Remember to take the voucher with you on the day of your experience.


Can I add more people to my experience?

The majority of our vouchers are for 1 or 2 people, however it's not normally a problem if you want to purchase additional vouchers and take extra people with you. When you contact the experience provider to book your date be sure to tell them you have multiple vouchers that you would like to book together. Please note this will be subject to availability.


The supplier hasn't confirmed my booking!

All booking confirmations are sent from the experience provider directly and unfortunately we do not have access to these. To get your confirmation resent to you, please contact the supplier you booked with and they will be happy to resend this to you. If you don't have their contact details please log back into the  customer portal  using your 10 digit voucher number and PIN and you will find their contact details.


I haven't heard back from the supplier!

Due to the popularity of our experiences, you may not be able to get through to our suppliers the first time. We recommend that if you've left a message or emailed a supplier, to allow up to 48 hours (Excluding holidays) before chasing a response. Our suppliers will endeavour to get back to you as quickly as possible. Please also note that our suppliers are not always open 7 days a week or year round if it is a seasonal experience.


I can't find a suitable location?

Many of our experiences have multiple locations where you can use your voucher. A full list of locations can be found on the  customer portal  using your voucher number and PIN. If none of these locations are suitable for you, then you are welcome to browse our full range of experiences and exchange your voucher for a different experience of your choice. When you have chosen a suitable alternative, please visit our  exchange page  to swap your voucher over (fees will be applicable).


I have a booking and have tested positive for Covid-19, what do I do?

Each experience provider will have their own terms and conditions regarding bookings. If you have already booked an experience please contact your provider to discuss your booking.