I have a different question

You can find the answers to common queries such as extensions, exchanges and bookings via our help hub. If you still need assistance, you can call our customer service team on 01959 578100 or reach us online via live chat or by using our contact email. 

The validity period for all of our vouchers begins on the date the order is placed. Unfortunately we do not have the facility to post-date any of our vouchers. Christmas Promo: vouchers sold for Christmas Gifts are dated from the 25th December, even if you buy in November or December.

Please contact  [email protected]   to request a VAT receipt.

Don't worry - if you make a mistake or change your mind we can help. Please contact us to arrange a refund of your duplicate order.

Don't worry if you've misplaced your voucher, there are a few things we can do to help! If your voucher was purchased directly from the Into The Blue website, please get in touch with us with the details of the purchaser (name and email address) and confirm the approximate date the order was made and we'll be able to help.

Each supplier we work with has a different policy regarding driving licenses and the minimum time a license needs to be held for. This information can be found on the product page within the 'Suitable For' section. If the experience information refers to a 'Full UK' driving license, the recipient will need to be able to drive a manual car. If you need any further information, please get in contact with us and we can speak to the supplier directly.

The majority of our suppliers' cars are manual. However, if you have an automatic licence, please contact us quoting the activity reference code of the experience you are interested in and we can get in touch with the supplier to check if they have suitable vehicles.

Each supplier we work with does have a different policy regarding the restrictions regarding the height and weight of participants. Information relating to these restrictions will be included on the product page under the 'suitable for' section. These restrictions are set by the supplier directly and they do ask that customers adhere to these for their own safety and comfort. Failure to comply with these restrictions may result in them not allowing you to take part.

Once purchased, the recipient will need to register their voucher via our  registration page  . If you've already made a booking with the voucher and want to change the participant's name, you will need to get in touch with the experience partner. Amendments to bookings are subject to the supplier's terms and conditions. If you no longer have the supplier's contact details to hand you can find them by logging in to our  customer portal.

If your complaint relates to the quality of one of our experiences, the easiest way to resolve any problems that you may experience is to speak to the supplier on the day and they will do their best to ensure that any issues are rectified.

If you are still not satisfied, please contact us with details of your complaint (including your voucher number, date of your experience and full account of the nature of your complaint) and we will liaise with the supplier on your behalf to find a satisfactory outcome. Please also include the name of anyone that you raised this with on the day. If you incur any additional costs on an experience that you were not happy with, please do keep proof of all of these, so we can address the matter retrospectively.

If your complaint relates to anything else, such as purchasing or booking a voucher, please get in touch with our Customer Services department either by emailing  [email protected]   or by calling us on 01959 578100.

If the purchaser of a voucher finds the identical product on sale from another multi-experience agent at a lower price within seven days of the purchase date (excluding sales, special offers, time and date bookings and other promotions), Into The Blue will refund you 150% of the difference, up to a maximum value of £50. So that we can check you are eligible for a Price Match, send us a link to the page where you've seen the offer. Once we have received this link, we will look into your Price Match and get back to you with our decision.

To access your voucher details, you will need to 10 digit voucher number and pin to log back in. If you do not have these please contact us using the purchaser's details, so we can locate the order and resend it to the registered email address as an E-Voucher.

Your pin code is printed on your voucher. On both postal and e-vouchers your pin can be found in the bottom right hand corner of your voucher.     When entering your voucher number and pin code, please remember they are case sensitive so will need to be entered carefully with no additional characters or spaces.

Once purchased, the purchaser will have instant access to the voucher, as it will be sent via email. Once the recipient receives the voucher they will register it via our  registration page  to take ownership of the voucher. No names, apart from any included in your personal message, are printed on the voucher.

If you need to change your personal message please get touch with us as soon as possible. If your order has not yet been processed we should be able to amend this for you. Unfortunately, once your order has been processed we will be unable to make any changes.