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Information about cancelling & cancellations

 
 

What happens if my experience is cancelled?

In the event that your experience is cancelled by the supplier, they will arrange to re-book you at a convenient time. We recommend contacting the supplier of the experience before you travel, to ensure that your experience will be going ahead. We cannot be held liable for any costs incurred in the event of a booking being cancelled.

 
 
 

Can I cancel or change the date of my experience?

Cancelling or rearranging the date of your experience is subject to the terms and conditions of the supplier company that you have booked with. We would suggest contacting them directly as soon as possible in order to discuss your options.
If you can't find the supplier's contact details, please log back into the 
customer portal  using your voucher number and PIN.

 
 
 

Hotel experiences - can I cancel my hotel reservation?

Cancelling or amending a hotel break is subject to the terms and conditions of our supplier. We would suggest contacting them as soon as possible in order to discuss your options.