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Returns

What is your online returns policy?
 
We want you to be entirely happy with your purchase from Into The Blue. However, you can return your voucher for a refund for up to 60 days after the date of purchase unless the activity has already been booked with the supplier. However, refunds can only be made to the person who purchased the experience or voucher. Any refunds requested after 60 days from the date of purchase are at our own discretion.

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How do I return an experience voucher?
 
Please make sure the voucher and all associated documentation is intact then contact us, either over the phone, on 01959 578100 or via email at [email protected]
 
Please make sure you include details of your voucher number, name and billing/delivery address. You will then likely be asked to return voucher to us. Please make sure you collect proof of postage when sending items through the post as we aren't liable for your item while it is in transit back to us.

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What do I need to include in my return package?
 
Please include a note with your name, address and voucher number, so that we know who it is from.
 
When we get the goods back, we will issue a full refund for the price of the goods returned.

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How long do returns take to process?

All refunds and exchanges are processed within 1-2 working days of receiving the item back to our Returns Department.

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Can I return an Into The Blue Gift Token?

Yes, as long as no balance has been used from the gift voucher, refunds for gift vouchers will be processed in the same way as an experience voucher.

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What if my voucher hasn’t been delivered yet or my package is damaged?
 
Please let us know as soon as possible if your voucher delivery is late or damaged either over the phone on 01959 578100 or via email at [email protected].
 
If packaging appears damaged upon receipt, please contact us and we’ll send a replacement free of charge.

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How can I exchange my voucher?

Our Vouchers can be exchanged free of charge by using the ‘Exchange your Voucher’ link on our homepage. Vouchers cannot be exchanged if they have expired or have already been booked with a Supplier. Exchanged Vouchers will have the same expiry date as the original Voucher; extensions are available for an additional fee. If the Voucher holder exchanges their activity for a more expensive activity, the Voucher holder will need to pay the difference at the time of exchange. If the chosen alternative is less expensive We will issue an e-voucher for the balance to put towards a future purchase.

Promotional discount codes cannot be applied to an exchange or token redemption. If a discount code has been used for the original purchase, the value of the credit will be based on the amount paid, not on the pre-discounted value of the Voucher. Physical gifts, gift tins and competition prizes cannot be exchanged.

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Is there anything else I need to know?

Should an activity or specific location become unavailable we will provide an exchange or a full refund to the original purchaser. This will be the limit of our liability and we will not be responsible for any costs incurred such as travel or accommodation.

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