We want you to be entirely happy with your purchase from Into The Blue. However, you can return your voucher for a refund for up to 60 days after the date of purchase unless the activity has already been booked with the supplier. However, refunds can only be made to the person who purchased the experience or voucher. Any refunds requested after 60 days from the date of purchase are at our own discretion.
Please make sure the voucher and all associated documentation is intact then contact us, either over the phone, on 01959 578100 or via email at firstname.lastname@example.org
Please make sure you include details of your voucher number, name and billing/delivery address. You will then likely be asked to return voucher to us.Please make sure you collect proof of postage when sending items through the post as we aren't liable for your item while it is in transit back to us.
Our Vouchers can be exchanged free of charge by using the ‘Exchange your Voucher’ link on our homepage. Vouchers cannot be exchanged if they have expired or have already been booked with a Supplier. Exchanged Vouchers will have the same expiry date as the original Voucher; extensions are available for an additional fee. If the Voucher holder exchanges their activity for a more expensive activity, the Voucher holder will need to pay the difference at the time of exchange. If the chosen alternative is less expensive We will issue an e-voucher for the balance to put towards a future purchase.
Promotional discount codes cannot be applied to an exchange or token redemption. If a discount code has been used for the original purchase, the value of the credit will be based on the amount paid, not on the pre-discounted value of the Voucher. Physical gifts, gift tins and competition prizes cannot be exchanged.
Should an activity or specific location become unavailable we will provide an exchange or a full refund to the original purchaser. This will be the limit of our liability and we will not be responsible for any costs incurred such as travel or accommodation.