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Help

Help Topics
Buying a voucher
Payment methods, voucher validity, promotional codes, checking availability.
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Orders and delivery
E-vouchers, postal delivery, packaging, missing or delayed orders.
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Registering and booking
Registering a voucher, finding booking details, contacting the experience provider.
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Changing your voucher
Exchanging an experience, extending an expiry date, transferring or upgrading a voucher.
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Problems, cancellations and refunds
Unavailable experiences, cancelled bookings, refund eligibility and complaints.
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Business and partnership enquiries
Affiliates
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Suppliers
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Commercial partnerships
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Commonly asked questions

How long is my voucher valid?

Vouchers are usually valid for 12 months from the date of purchase (unless otherwise stated) and shall become invalid on the expiry date. The expiry date is set out on the Voucher. Vouchers may be extended for a further 12 months on payment of an admin fee of £10 for vouchers with a value of less than £100 and £20 for vouchers valued over £100 plus any increase that may have taken place for that activity since the original date of purchase. Please note that some Vouchers cannot be extended; this will be stated on the Voucher. PLEASE NOTE: You must book and take your experience before the expiry date of the voucher.

How do I book my experience?

Once you've received your voucher, you will need to register it via our registration page using your 10 digit Into The Blue voucher number and PIN. Here you'll be able to view the suppliers associated with your voucher and a list of locations if applicable. Simply contact the location/supplier of your choice, to find out their available dates and book directly with them.

The supplier will need to take your 10 digit voucher number and some personal details to secure your booking. Please wait for a confirmation from the supplier, before arranging additional travel or accommodation. Once you have booked a date, you'll be subject to that supplier's terms and conditions, so please make yourself aware of these at the time of booking.

Can I extend my voucher?

If you need to extend your voucher, simply visit the customer portal and log in with your 10 digit voucher number and PIN code to do this. Please note, it may not be possible to extend your voucher if it was purchased as one of our fantastic special offers or if we no longer offer the same experience. If your voucher cannot be extended, you will be advised to contact us directly to discuss your options.

Where is my e-voucher?

E-Vouchers are sent in PDF format by email immediately after purchase and are not subject to postage and packing fees. We advise that You print and take a copy of the e-Voucher with You on the day of Your activity. E-Vouchers can be added to a physical order for no extra charge. If, after ordering an e-Voucher You decide You would like a physical Voucher or gift packaging, please contact us on [email protected] and we'll advise You of options and any admin fees.

Can I exchange my experience?

Our Vouchers can be exchanged free of charge by using the 'Exchange your Voucher' link on our homepage. Vouchers cannot be exchanged if they have expired or have already been booked with a Supplier. Exchanged Vouchers will have the same expiry date as the original Voucher; extensions are available for an additional fee (see above). If the Voucher holder exchanges their activity for a more expensive activity, the Voucher holder will need to pay the difference at the time of exchange. If the chosen alternative is less expensive We will issue an e-voucher for the balance to put towards a future purchase. Promotional discount codes cannot be applied to an exchange or token redemption. If a discount code has been used for the original purchase, the value of the credit will be based on the amount paid, not on the pre-discounted value of the Voucher. Physical gifts, gift tins and competition prizes cannot be exchanged.
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