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All refunds and exchanges are processed within 1-2 working days of receiving the item back to our Returns Department.
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Yes, as long as no balance has been used from the gift voucher, refunds for gift vouchers will be processed in the same way as an experience voucher.
Our Vouchers can be exchanged free of charge by using the ‘Exchange your Voucher’ link on our homepage. Vouchers cannot be exchanged if they have expired or have already been booked with a Supplier. Exchanged Vouchers will have the same expiry date as the original Voucher; extensions are available for an additional fee. If the Voucher holder exchanges their activity for a more expensive activity, the Voucher holder will need to pay the difference at the time of exchange. If the chosen alternative is less expensive We will issue an e-voucher for the balance to put towards a future purchase.
Should an activity or specific location become unavailable we will provide an exchange or a full refund to the original purchaser. This will be the limit of our liability and we will not be responsible for any costs incurred such as travel or accommodation.